4.0 out of 5 stars No lighted keys for evening use

2026-02-03    -daniel kennedy

No lighted keys. Ad stated the keys were lighted on this laptop

1.0 out of 5 stars DO NOT BUY FROM THIS SELLER !!!

2026-01-03    -Capt. C.

I can only begin this review with serious misgivings about this particular Dell Inspirion laptop. When one purchases a product from a "Dell Vendor", one presumes it is a 100% Dell product. Apparently this was not the case with this laptop. Exactly 3 days after the Amazon/Vendor's return policy ran out, this laptop stopped working. The error message was "Corrupt Hard Drive". I can understand electronic devices will sometimes have issues. I can also understand manufacturers and vendors need to have a limit on how long they will allow items to be returned. So we called Dell Warranty Service, and they were very helpful. They sent a box, pre-paid shipping label and we thought that would be the end of it. Wait a reasonable time for the laptop to be repaired under warranty, and we could go on with our lives. NOT SO. According to the Dell Warranty Center, this particular laptop has a 3rd Party Hard Drive. Not a hard-drive provided by Dell or installed by Dell or used by Dell. So... our laptop was... in fact... not able to be repaired under warranty. Dell has offered to fix the laptop and install the correct, but the repair is nearly as much as the laptop cost new from Amazon. This is totally unacceptable! When we bought the laptop, we presumed it was a new Dell Laptop with appropriately sourced and installed electronics that would be approved by Dell (or installed by Dell)... BUYER BEWARE of ROKC Electronics. They have offered NO Help, NO Sympathy, and we are now completely out of the money we spent, and have a laptop that is absolutely Useless!!!! I can only imagine if we were still in the window for return, they would put the same Non-Dell parts back in, and we would be facing similar issues down the road. This is not the way to run a business. And certainly not the way an Amazon vendor should be doing business. Very Very Very Disappointed!

5.0 out of 5 stars Good product for a decent price

2026-02-24    -Meghan Welsh

Good product for a decent price.

I received a faulty product

2026-03-03    -Dhanabal J

I am extremely disappointed with my recent experience on your platform. I received a faulty product, which includes the following issues:Touch screen not workingTouchpad completely non-functionalFrequent system hangsThe condition raises serious doubts about whether this is a new product, as advertised.To make matters worse, despite returning the product or raising a complaint, my refund is still pending, effectively holding my money without justification. This feels like a scam — selling defective products and delaying rightful refunds.This is unacceptable from a platform of Amazon’s reputation. I request immediate action:Full refund without further delayAn explanation of how such defective products are allowed to be shippedIf this is not resolved quickly, I will be forced to escalate this issue further, including consumer forums, social media, and legal recourse if necessary.Expecting your urgent response.

No aplica la garantía de un año!

2026-01-22    -Simon

Tengan cuidado, porque la garantía de un año NO APLICA para México, dado que la computadora es mandada desde Canadá y Dell México NO SE HACE RESPONSABLE.La computadora se averió a los 7 meses de ser comprada, dejó de permitir cerrar la pantalla. Digamos que las bisagras dejaron de funcionar y a la semana siguiente se descompuso el mouse pad. Total, ya solo queda un cascarón porque nadie la quiere reparar por falta de piezas y la solución de Dell es que la mande con un pariente o alguien que viaje a Canada!

5.0 out of 5 stars Great lap top

2026-01-04    -R. Kaviani

Everything I needed, at the right price. Easy, simple. Came very-well packaged from the manufacturer.

4.0 out of 5 stars No lighted keys for evening use

2025-12-28    -daniel kennedy

No lighted keys. Ad stated the keys were lighted on this laptop

Please do not buy

2026-03-01    -anncharly

Please do not buy this product

5.0 out of 5 stars Amazing

2026-02-27    -Lisa Jenks

Love my Laptop and use it for my business. Quality ease of use and functionality

No aplica la garantía de un año!

2025-12-24    -Simon

Tengan cuidado, porque la garantía de un año NO APLICA para México, dado que la computadora es mandada desde Canadá y Dell México NO SE HACE RESPONSABLE.La computadora se averió a los 7 meses de ser comprada, dejó de permitir cerrar la pantalla. Digamos que las bisagras dejaron de funcionar y a la semana siguiente se descompuso el mouse pad. Total, ya solo queda un cascarón porque nadie la quiere reparar por falta de piezas y la solución de Dell es que la mande con un pariente o alguien que viaje a Canada!