1.0 out of 5 stars Failed after two years, flawed design

2025-12-28    -Joseph Perrigoue

The features of the lock are nice. It integrated easily with my Hubitat setup and was easy to program. I liked the keypad and overall functionality but the quality is poor. The first one broke within 30 days, returned to Amazon and replaced. The second broke in the same way after two years. Yale uses tiny small gauge wires to connect the motor inside of the handle. The handle rotates every time you lock/unlock or open the door. The little fragile wires simply break from being tensioned and turned every time. This is a fundamental design flaw, the motor should not be in the center of the handle. You can see many other Amazon review where it breaks in the same exact way. Avoid this lock.

Defective/Poor customer service from amazon.

2025-12-30    -ewood

Productive defective. Yales was responsive by telephone. However, it was extremely difficult to get assistance from amazon. Product returned after many conversations with amazon before the deadline that they requested but was not reimbursed

4.0 out of 5 stars Wish they were a bit sturdier

2026-02-07    -Jon

I purchased three of these for my new home and have all of them installed. They work fine, have paired with Alexa via my "Smart Things" hub and look nice on the door.Installation went well for the most part, On one of the handles I was given a broken piece which was quickly replaced by Yale customer service. Some of the installation instructions could be a bit clearer but by the time I got to install #3 I was a pro.These locks do not seem very sturdy and a person with a hammer could make short work of them. I have used a Schlage lock on my previous home and it seemed like much more of a deterrent. The other issue is the way the handle is designed you inevitably touch the screen as you exit the house which sets the lock. This is great if you are leaving to go somewhere, a pain in the rear if you are just taking the garbage to the garbage can.My main reason for getting these was to be able to lock the doors with Alexa from upstairs. They do that beautifully.

4.0 out of 5 stars Wish they were a bit sturdier

2026-01-16    -Jon

I purchased three of these for my new home and have all of them installed. They work fine, have paired with Alexa via my "Smart Things" hub and look nice on the door.Installation went well for the most part, On one of the handles I was given a broken piece which was quickly replaced by Yale customer service. Some of the installation instructions could be a bit clearer but by the time I got to install #3 I was a pro.These locks do not seem very sturdy and a person with a hammer could make short work of them. I have used a Schlage lock on my previous home and it seemed like much more of a deterrent. The other issue is the way the handle is designed you inevitably touch the screen as you exit the house which sets the lock. This is great if you are leaving to go somewhere, a pain in the rear if you are just taking the garbage to the garbage can.My main reason for getting these was to be able to lock the doors with Alexa from upstairs. They do that beautifully.

2.0 out of 5 stars Very Complicated to install

2026-02-24    -mary

The lock was very complex to install

5.0 out of 5 stars Great new model

2026-02-08    -Michael Hermann

Current model has servo motor greatly improved over prior yale series. Installation requires drillouts exactly per template, otherwise lock will not fit.

Defective/Poor customer service from amazon.

2026-02-26    -ewood

Productive defective. Yales was responsive by telephone. However, it was extremely difficult to get assistance from amazon. Product returned after many conversations with amazon before the deadline that they requested but was not reimbursed

5.0 out of 5 stars Good product

2026-01-19    -Linda Hernandez

I liked the product, but they should include the internet card.

5.0 out of 5 stars Good product

2026-02-23    -Linda Hernandez

I liked the product, but they should include the internet card.

5.0 out of 5 stars Yale Assure Lever - Z-Wave Smart Doo

2026-03-01    -sand

I love this product, you controller it with your phone and others can opening the door with there passcode.