not a long lasting item.

2026-01-12    -Amazon Customer

this lock stopped working proper after half a year the screw to tighten the handle keeps coming loose and it doesn't always open properly anymore. worked great when we first got it. this company also doesn't respond to messages. the number pad is also wearing out after only a year of use.

1.0 out of 5 stars Quality of construction poor

2026-01-29    -Elizabeth M. Ballowe

We installed the door handle but had difficulty programming the electric fobs that came with it. We removed the lock so that we could put the old one back on the door and lock the house. The digital lock began falling apart, starting with a small pin that hold the handles together. Not knowing this very small piece had fallen out, we reinstalled the digital lock, which broke another tiny part and then the handles went limp. Unfortunately I cannot return the lock because it's past the return date. I don't like writing bad reviews but I can't endorse this product and I'm out a lot of money.

Works great but no manual lock

2026-03-03    -Alyssa

I love this door lock, been on over a year now. Works in our cold Canadian winter. My only dislike is that if I give someone the code to open the door, it cannot be locked again without having the app and log in. I would give a full 5 stars if they could lock the door when leaving. I have to be there to lock it up afterwards.

Poor quality

2026-02-20    -Amazon Customer

I ordered this product and it did work awesome for the first year. However the keypad was slow to turn on to put the code in. It just stopped working altogether recently. Changed the batteries and nothing. So changed them again to to be sure and still nothing. So ultimately works for a year and then dies.

It seems to perform well.

2026-02-19    -James Lonsbary

It is pretty heavy-duty. A little confusion about the setup but I have it now hook to hub and it is working with Alexa, open and closing. I would buy another one.

5.0 out of 5 stars Alexa! Unlock the front door!

2026-01-09    -Dan

I love the way it looks on my door. The way that it works with alexa is the biggest feature. It also can be unlocked with the very reliable apps. It never failed me from using the voice command, wifi and bluetooth- so far. But if those fail, i have the ic card to open it too. It works just like those on the hotel rooms- fancy. Ok so what happened if i forgot to bring my cellphone with me, or even the ic card? Fear not, theres a combination number that you can program to open it. Just in case that the battery fails, you still have those actual keys to open it. Just in case your ic cards got lost or stolen, you can quickly disable those cards via apps' settings. Not to mention about the programmable expiration dates of its validity for your house guests. (access cards and pin numbers)What i dislike about it? None so far. I highly recommend this door knob. Besides its modern technology design, the bling factor on your house is awesome! "Alexa unlock front door"

2.0 out of 5 stars Not good

2026-02-07    -Buddy McCoy

Sorry but it only worked for a couple days plus it never did pair with Alexia.

5.0 out of 5 stars Great lock!

2025-12-25    -Dana

Originally the lock had some difficulties functioning when first put together (The lock wouldn’t open from the outside). After contacting the seller, they shipped new parts in an attempt to fix the problem. This did not work. I contacted the seller again, and they promptly shipped a brand new lock which installed easily, and it works flawlessly. I bought the gateway so the lock can be managed remotely, and that works well too. I am very happy with this door lock. The app functionality, the key, the keypad, and the keycard are all bonuses that make the lock work in so many ways. The connectivity with Alexa is a nice bonus as well (the gateway is required for that). Great product!

4.0 out of 5 stars App needs improving.

2026-01-30    -Eric Gerald Duncan Jr.

I like the lock but the directions for installing could be much better as well as the video. The video is a computer voice. The app is very hard to figure out and use and I’m pretty tech savvy. Over all it’s a good product it’s just the directions and app that’s the problem.The lock comes with 2 cards. We needed more and had a hard time finding some as well as we wanted to add a “hub” for remote use. We didn’t realize the remote access was an add on. If we had we probably would have looked at a different lock. The hub was an extra $39 and 4 more cards was $10. Once you add that to the price we could have bought a better lock with this all included.

4.0 out of 5 stars App needs improving.

2026-02-27    -Eric Gerald Duncan Jr.

I like the lock but the directions for installing could be much better as well as the video. The video is a computer voice. The app is very hard to figure out and use and I’m pretty tech savvy. Over all it’s a good product it’s just the directions and app that’s the problem.The lock comes with 2 cards. We needed more and had a hard time finding some as well as we wanted to add a “hub” for remote use. We didn’t realize the remote access was an add on. If we had we probably would have looked at a different lock. The hub was an extra $39 and 4 more cards was $10. Once you add that to the price we could have bought a better lock with this all included.